Looks like a prison cell: tourists complain about a bungalow booked on Airbnb

By TravelWiseSep 21, 2023 11:28 AMNews
Share:
Looks like a prison cell: tourists complain about a bungalow booked on Airbnb
Tourists were dissatisfied with their bungalow. Source: TikTok/hattymorton screenshot

Traveler Hattie Morton complained about a bungalow on the island of Bali that she booked on Airbnb. The woman shocked the users of the network with photos of expectation/reality and stated that her accommodation looked like a "prison cell".

The tourist shared her negative impressions with Insider. She also gave a tour of the bungalow on TikTok, where the video went viral.

"A gentle reminder: Always triple check your hotels while in Bali in case you end up in the same jail cell we did that night," Morton wrote.

On the website, the traveler and her friend booked a neat, bright and beautifully furnished bungalow, but in reality they saw empty, gray rooms with dirty sheets and damaged furniture.

Looks like a prison cell: tourists complain about a bungalow booked on Airbnb
Female tourists complained about the bungalow. Source: TikTok/hattymorton screenshot

 

The tourists were forced to stay in the booked accommodation, although they did not go to bed. Instead, the guests waited out the night sitting on the edge of the bed and then informed the landlords that they would not stay in the bungalow.

The request for a refund was not fully satisfied. The travelers paid about £20 for the first night and then moved to another place.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News
A-frame cabin in a forest listed as a holiday rental

Airbnb Wants More of Your Holiday Bookin

May 23, 2026 07:03 AM
People on a sandy beach below rocky cliffs in Cornwall

Brits Turn to UK Breaks This Summer

May 23, 2026 06:57 AM

Moxy Lands in Budapest’s Nightlife Quarter

May 23, 2026 06:44 AM

Birmingham Gets Direct Gambia Winter Sun

May 23, 2026 06:31 AM
Ryanair aircraft flying against a cloudy sky

Ryanair Adds Three Gdańsk City Break Routes

May 22, 2026 23:58 PM
Aerial view of Doha’s waterfront skyline and bay

Qatar Says It Is Ready for Visitors Again

May 22, 2026 23:45 PM
Rendered view of the proposed Liverpool Central Station entrance

Liverpool Central Set for Major Makeover

May 22, 2026 23:32 PM
TAP Air Portugal aircraft taxiing at an airport runway

TAP Adds Santa Maria to Its Azores Map

May 22, 2026 23:09 PM
Elegant guest room at Porta Rossa Hotel Firenze in Florence

Florence’s Oldest Hotel Starts a New Chapter

May 22, 2026 22:56 PM

Thailand May Cut Visa-Free Stays

May 22, 2026 22:43 PM

Nuremberg Bags Get a Faster Antalya Check-In

May 22, 2026 21:27 PM
Air New Zealand aircraft on a runway with a city skyline behind it

Christchurch Gets Three New Long-Haul Routes

May 22, 2026 21:14 PM
Eurowings aircraft flying through a cloudy sky

Berlin Gets More Eurowings Winter Flights

May 22, 2026 21:01 PM
Health workers in protective suits and masks during an outbreak response

Europe Weighs Ebola Checks Without Flight Bans

May 21, 2026 13:48 PM
Delta Air Lines aircraft landing against a cloudy blue sky

Delta Turns Copenhagen Flight Into Festival Warm-Up

May 20, 2026 23:55 PM

Etihad Adds More A380 Flights for Paris

May 20, 2026 23:42 PM

Boston-Barcelona Flights Put Gaudí’s City Closer

May 20, 2026 23:39 PM
Guest room at The Queen at Chester Hotel with bed and seating area

Chester’s Historic Queen Hotel Gets a New Chapter

May 19, 2026 22:16 PM
Riyadh Air aircraft being serviced on the airport tarmac

Riyadh Air Opens London Sales

May 19, 2026 22:03 PM
Virgin Australia aircraft on the runway at an airport

Virgin Australia Brings Back Holiday Packages

May 19, 2026 21:58 PM
Aerial view of Charing Cross station and Hungerford Bridge in London

London Rail Closures to Hit Summer Plans

May 19, 2026 21:44 PM
Lufthansa Allegris First Class suite with private seating and large screen

Lufthansa Brings First Class Back to Singapore

May 19, 2026 21:31 PM

Tanzania Flights Could Finally Go Direct

May 19, 2026 21:28 PM

Europe’s Rental Rules Reach a Turning Point

May 19, 2026 21:15 PM
Family watching an aircraft from an airport terminal

Dutch Travellers Fear Costlier Flights

May 19, 2026 21:02 PM
Qatar Airways aircraft flying through cloudy skies

Qatar Airways Adds More Africa Flights

May 19, 2026 20:59 PM