NICE Introduces SmartSpeak for Smoother Travel Communication

By Ivan PetrenkoNov 6, 2024 10:34 AMNews
Share:
Person using a smartphone at a train station
AI-powered translation enhances seamless travel communication globally. Source: unsplash

NICE recently launched CXone Mpower SmartSpeak, a sophisticated AI solution aimed at dissolving language barriers in international customer interactions. This innovative tool enables businesses to maintain fluid conversations in nearly one hundred different languages, offering real-time linguistic conversion to improve service delivery across cultures and remove the necessity for external language assistance.

SmartSpeak incorporates technology from OneMeta to provide immediate interpretations for customer support and commercial discussions, fostering a more natural communication flow. This tool allows businesses in the travel sector, such as accommodations and transportation services, to deliver reliable, multilingual support that facilitates better engagement with customers from diverse linguistic backgrounds.

For travelers, SmartSpeak’s introduction translates into a more fluid and approachable travel experience in global destinations. This solution enables travelers to interact with service representatives in their own language, minimizing misunderstandings that could result from language differences. It also streamlines the processes of travel planning and assistance, making it easier for visitors to obtain help with reservations, queries, and various service-related requests.

This advancement gives travelers more confidence to explore locations where the native language might be unfamiliar. By removing language challenges, it makes destinations more accessible, potentially broadening travel possibilities for those who previously felt constrained by language limitations.

Overall, CXone Mpower SmartSpeak represents a larger movement toward utilizing AI to uplift client experiences in the travel industry. With intelligent tools like this, travelers can anticipate a more welcoming, accessible, and dependable service experience from international travel providers. This development marks a notable stride towards a world where language ceases to be a hindrance, allowing travel journeys to become more enriching and universally connected.

Top Articles
Enjoy Dinner and Movies at LA's Best Dine-in Theaters

Enjoy Dinner and Movies at LA's Best Dine-in Theaters

Nov 5, 2024 23:06 PM
Top Romantic Getaways Near Los Angeles for a Perfect Weekend

Top Romantic Getaways Near Los Angeles for a Perfect Weekend

Nov 3, 2024 23:53 PM

The Best Ice Cream Places in Los Angeles You’ll Love

Oct 31, 2024 23:25 PM

Best Flea Markets in San Francisco: Unique Finds Await!

Oct 30, 2024 23:54 PM
More News
Group of masked young men gathered at night

Disturbances on Niddrie Streets: Edinburgh Faces Fiery Night Chaos

Nov 6, 2024 15:35 PM
Airplane wing against a cloudy sky during sunset

Norse Atlantic Broadens Winter Flight Options from London: A New Opportunity for Travelers

Nov 6, 2024 14:36 PM

Co-op Lasagne Withdrawal Raises Awareness for UK Visitors

Nov 6, 2024 12:35 PM

Barcelona-El Prat Airport Struggles Amid Severe Storms Causing Major Delays and Cancellations

Nov 6, 2024 09:42 AM
Singapore Airlines aircraft in flight against a gray sky

Singapore Airlines to Enhance Long-Distance Travel with Billion-Dollar A350 Overhaul

Nov 6, 2024 08:33 AM
A JetBlue airplane flying in clear blue skies, showcasing the airline’s branding

JetBlue Refreshes In-Flight Experience for Winter Travelers

Nov 6, 2024 06:32 AM
easyJet aircraft parked at the terminal gate on a clear day

Direct Flights Open New Travel Opportunities from Bristol to Istanbul

Nov 6, 2024 04:31 AM
Gourmet meal with champagne served in a luxury airplane cabin

Luxair Enhances In-Flight Experience with New Gourmet Menu

Nov 6, 2024 02:39 AM
A person with long hair, wearing a cap and a gray jacket, speaks into a megaphone at an outdoor demonstration

Upcoming Travel Strikes in Italy Set to Disrupt November Itineraries

Nov 6, 2024 00:38 AM

New Bus Routes Expand Access to Lake District Highlights

Nov 5, 2024 22:37 PM

London Prepares for Transit Disruptions: How Upcoming Tube Strikes Could Affect Visitors

Nov 5, 2024 21:35 PM
People walking along Manchester Christmas Market stalls on a rainy evening

Manchester Christmas Markets Prepare for Record Crowds

Nov 5, 2024 20:36 PM
Interior view of an AirAsia airplane cabin with empty red seats lined up along both sides of the aisle

AirAsia's Seat Sale Brings New Travel Opportunities to Southeast Asia

Nov 5, 2024 18:35 PM
Train at a suburban station platform

Axe Attack Aboard Suburban Train Near Paris: What Happened

Nov 5, 2024 17:35 PM
Dark storm clouds over the sea with two waterspouts forming near boats

Caribbean Braces for Intensifying Storm Threats Amid Active Hurricane Season

Nov 5, 2024 16:34 PM

Nature Disrupts Travel Plans: Storms in Barcelona Cause Massive Flight Delays

Nov 5, 2024 15:35 PM

Dublin's Literary Festivals: A Hub of Culture and Creativity

Nov 5, 2024 14:33 PM
People enjoying a thrilling drop tower ride at an amusement park

Closure of Flambards directs tourists to explore other Cornwall attractions

Nov 5, 2024 12:32 PM
Trash scattered on grass near a lakeside camping area with cars and tents in the background

Welsh Dinorwic Quarry and Local Attractions Threatened by Vandalism

Nov 5, 2024 10:31 AM
Castle Vaduz, Vaduz, Liechtenstein

Discovering Liechtenstein’s Traditional Family Meal: A Culinary Journey Through Alpine Heritage

Nov 5, 2024 08:44 AM
Tribhuvan International Airport, Kathmandu, Nepal

How Airports Protect Against Flooding: Strategies for Safety and Resilience

Nov 5, 2024 06:42 AM
Guangzhou Baiyun International Airport (CAN)

China Airlines Expands West Coast Access with Ontario, California Flights

Nov 5, 2024 04:35 AM

Barcelona and Catalonia Face Flooding Threat: Travel Risks for Visitors

Nov 5, 2024 03:35 AM

Air France Suspends Red Sea Overflights Following Reported Sighting of "Luminous Object"

Nov 5, 2024 02:30 AM
Crowd waiting in a subway station

Collapse of Canopy at Novi Sad Railway Station: A Tragedy Highlighting Travel Safety Issues

Nov 5, 2024 01:35 AM
The Trevi Fountain in Rome illuminated at night, showcasing its intricate Baroque sculptures

Rome Temporarily Closes Trevi Fountain for Maintenance: Alternatives for Tourists and Preparations for the Jubilee Year

Nov 5, 2024 00:33 AM