Qantas Settles for $120 Million Over Misleading Flight Sales

By Ivan PetrenkoMay 7, 2024 19:30 PMNews
Share:
Qantas plane flying in the sky
Qantas plane flying in the sky. Source: pixabay

Australian flagship carrier Qantas has agreed to a $120 million settlement with federal regulators following accusations of selling tickets for over 8,000 flights that were already cancelled. The Australian Competition and Consumer Commission (ACCC) filed the lawsuit against the airline, highlighting its practices during May to July 2022.

Qantas was found selling tickets for flights that no longer existed, including an international flight from Melbourne to Los Angeles that was cancelled nine days before departure but remained on sale for five additional days. This misstep left customers uninformed until two days before the scheduled flight, causing significant distress and inconvenience as passengers scrambled to make alternate arrangements.

In defense, Qantas argued the delays in notifying customers were intended to provide its rebooking teams more time to arrange alternative flights and to prevent overloading its call centers with mass cancellation calls. However, this approach led to a breach of consumer trust as passengers were kept in the dark.

As part of the settlement, Qantas will pay a $100 million civil penalty and allocate $20 million to a remediation program, compensating affected customers between $225 and $450, depending on their flight details. The compensation package will benefit around 86,000 passengers, with a notable majority being domestic and trans-Tasman travelers.

Qantas CEO Vanessa Hudson, who assumed her role following the resignation of Alan Joyce, expressed remorse over the airline's shortcomings. "We recognise Qantas let down customers and fell short of our own standards," Hudson stated. She emphasized the airline's commitment to restoring public confidence and improving customer communication and support systems.

This settlement marks a significant step towards accountability and offers a cautionary tale for the airline industry about the importance of transparent communication with passengers, especially as global travel dynamics continue to evolve post-pandemic.

Top Articles
Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
Practical Eco-Friendly Travel Solutions for Sustainable Tourism

Practical Eco-Friendly Travel Solutions for Sustainable Tourism

Feb 14, 2025 15:00 PM

Top Tips for Securing Your Luggage and Preventing Loss

Feb 7, 2025 14:00 PM

Your Guide to Hand Luggage and Baggage Rules

Feb 4, 2025 20:00 PM
More News
Malaysia Airlines aircraft being loaded at the airport gate

Malaysia Airlines Reinstates Brisbane Route with Expanded Regional Access

Apr 18, 2025 23:21 PM
Aerial view of a beach on Seychelles, with turquoise waves and granite rock formations

Seychelles Launches Marine Programme for Environmentally Minded Travellers

Apr 18, 2025 21:34 PM

Maintenance Work to Impact Summer Departures at Hannover Airport

Apr 18, 2025 19:48 PM

Severe Rail Disruptions Ahead of Marathon and FA Cup

Apr 18, 2025 17:23 PM
Singapore Airlines Airbus A380 aircraft in mid-flight against a grey sky

Asia Travel Made Easier with New Airline Partnership

Apr 18, 2025 15:35 PM
Crowne Plaza hotel building under clear sky

Business Travel Gets Personal: New Hotel Perk Encourages Guests to Bring a Companion

Apr 17, 2025 23:31 PM
Emirates Airbus A380 taking off from the runway during daytime

Easter Flights Bring Seasonal Comforts for Travelers

Apr 17, 2025 20:25 PM
Two people walking with an umbrella during heavy rain on a flooded street

Weekend Weather Threatens Travel Across South West England

Apr 17, 2025 18:47 PM
Wizz Air aircraft in flight against cloudy sky

Wizz Air Expands Naples Routes with New Travel Destinations

Apr 17, 2025 16:33 PM

Maui faces water shortage amid tourist comfort

Apr 16, 2025 22:39 PM

New Direct Flight Simplifies Travel Between Munich and Dubai

Apr 16, 2025 20:42 PM
Interior view of Singapore Changi Airport Terminal 2 with immigration area and directional signs

Changi Lounges to Expand Space and Comfort Over Two Years

Apr 16, 2025 18:24 PM
Rail workers operating heavy machinery to replace tracks during infrastructure upgrade

Train Delays Expected on Pisa to Rome Line This Summer

Apr 16, 2025 16:37 PM
Traveler with suitcase watching airplane take off at airport terminal

Antalya Airport Upgrade Enhances Travel Experience

Apr 15, 2025 16:46 PM
Dynjandi waterfall cascading down a rocky mountain in Westfjords, Iceland

Iceland’s Expanding Appeal for Nature-Loving Travellers

Apr 15, 2025 14:53 PM

Flexible Antalya Trips Now Easier from Graz

Apr 15, 2025 12:37 PM

UK Rain Warning Triggers Travel Caution for Midweek Journeys

Apr 15, 2025 10:44 AM
Ryanair plane landing at airport

Hidden Fees and Access Problems Reported on eDreams

Apr 15, 2025 08:21 AM
Passengers seated inside a city bus

Electric Buses Make Exploring Exeter Smoother for Visitors

Apr 15, 2025 06:39 AM
Munich Airport's central plaza with glass roof and modern architecture

New Munich Route Eases Access to Canadian Rockies

Apr 14, 2025 23:56 PM
Rail workers conducting track maintenance during daytime engineering works

Easter Rail Closures to Impact UK Holiday Travel

Apr 14, 2025 21:42 PM
Ryanair airplane in mid-flight against a blue sky

Expedia Adds Direct Ryanair Bookings Amid Shift in Airline Strategy

Apr 14, 2025 19:38 PM

Traveler Left Without Wheelchair After Hawaii Flight

Apr 13, 2025 21:41 PM

Winter Closure of Burgas Airport Will Impact Air Travel

Apr 13, 2025 19:34 PM
View of an empty airplane aisle from a low angle, showing rows of seats and overhead bins

Avelo Faces Backlash Over Deportation Flight Deal

Apr 12, 2025 22:49 PM
Airplane at airport gate during sunrise with ground crew preparing for departure

Quick Getaways Changing the Way Europe Travels

Apr 12, 2025 19:51 PM