Ryanair was named the worst British airline: passengers massively complain about extortion

By TravelWiseSep 9, 2023 14:26 PMNews
Share:
Ryanair was named the worst British airline: passengers massively complain about extortion
Ryanair is caught in a scandal. Source: Pixabay

Dozens of Ryanair passengers have complained that they had to pay £110 to print their boarding passes at the airport.

The low-cost airline was even dubbed the worst British airline. The stories of passengers were shared by the Daily Mail.

The newspaper reportedly received inundated emails from families, couples and single travelers who said they were also unpleasantly surprised by Ryanair's airport check-in.

Among the readers who got in touch to share their story was the Irvine family from Bangor, County Down, who had to pay £275 for two adults and two children to check in for a Ryanair flight from Belfast to Malaga in July.

Ryanair was named the worst British airline: passengers massively complain about extortion
The Irvine family. Source: Daily Mail

They said they were ordered to pay £55 each after the QR codes did not go through to the Ryanair app before the flight.

Other Ryanair passengers who contacted the media included Jackie Andrew from Strathaven in South Lanarkshire.

She and her husband Bill Andrew had to pay the same check-in fee at Malaga airport five years ago and said they had never flown Ryanair since.

Sonia and Tony Hinson, a British couple who live in New Zealand and flew from London to Nantes in France a month ago, also had to pay.

Ryanair says passengers should check in on the Ryanair website and print or download their boarding pass before arriving at the airport - two hours before their scheduled departure.

Once passengers have checked in online, they can print copies of their boarding passes or download them to their mobile phones two hours before their scheduled departure time.

The boarding pass must be printed on one A4 page or downloaded via the Ryanair app.

Passengers cannot check in online within two hours before the scheduled departure time.

Unless a passenger has a Plus or Flexi Plus ticket, if they do not check in online more than two hours before their scheduled departure time, they will be charged an airport check-in fee of £55 per passenger.

This amount must be paid before the check-in desk closes 40 minutes before the scheduled departure time.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

Internet on a Cruise: How to Avoid Huge Bills for Connectivity

Aug 6, 2025 09:14 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM
More News
Riverside footpath running beside a calm tree-lined section of the river on a bright day

First National River Walk Brings Clearer Access to Nature Near Manchester

Dec 28, 2025 00:39 AM
Wing of a SWISS aircraft flying above cloud cover

Winter Storm Brings Ground Delays After Two Aircraft Get Stuck in Snow at Kittilä Airport

Dec 27, 2025 23:55 PM

American Airlines Rethinks Dallas–Fort Worth Hub with Major Schedule Overhaul

Dec 27, 2025 22:42 PM

Visitor Costs Rise Again as Hawaii Approves Green Fee Rollout

Dec 27, 2025 22:38 PM
Hotel room with large windows overlooking Manila at sunset

AC Hotels Makes Manila Debut, Adding Choice for City Stays

Dec 26, 2025 23:25 PM
Japan Airlines aircraft operating an international flight

JAL to Offer Limited-Edition Japanese Whisky on International Flights in 2026

Dec 26, 2025 22:32 PM
Wind-bent tree branches during strong gusts

Western Estonia Braces for Windy Conditions That May Slow Island Travel

Dec 26, 2025 21:49 PM
Edinburgh cityscape near the Royal Mile

Long-Haul Incentives and Airline Loyalty Offers Post-Christmas Flight Sales Take Off in Edinburgh

Dec 26, 2025 20:26 PM
China Eastern aircraft operating international service

China Eastern International Flights at Guangzhou to Move to Terminal 3

Dec 26, 2025 00:33 AM

Ryanair’s Booking Model Under Pressure in Italy as Appeal Looms

Dec 25, 2025 23:54 PM

Jet2 Expands Christmas Flights to Gdańsk for Winter 2026

Dec 25, 2025 23:47 PM
Red South Western Railway train passing through a station platform

Festive Rail Changes at Waterloo Will Affect Visitor Journeys Across London

Dec 25, 2025 23:31 PM
Four people hold a Chelsea football shirt with “Pegasus 25” on the pitch of an empty stadium

Chelsea FC partnership marks new chapter with possible travel implications

Dec 25, 2025 01:29 AM
Multiple red and gold fireworks bursting in the night sky

What Travellers Should Expect From Amsterdam’s Organised New Year Festivities

Dec 25, 2025 00:36 AM
Air India aircraft operating long-haul routes

Air India Brings Back Delhi–Rome Non-Stop Flights in Spring 2026

Dec 24, 2025 23:52 PM

Travellers Warned of Altered Rail Links Over Christmas Period

Dec 24, 2025 23:28 PM

Strong holiday winds could disrupt Christmas journeys

Dec 24, 2025 22:35 PM
IHG and local partners signing hotel agreement in Dhangadhi

An International Hotel Brand Is Coming to Dhangadhi in 2028

Dec 24, 2025 06:54 AM
New Year light installation near Amsterdam city centre

Amsterdam Marks New Year With Extra Controls in Busy Districts

Dec 24, 2025 05:37 AM
ScotRail train at a station platform in Scotland

Festive Rail Travel In Scotland Shifts Focus to Boxing Day

Dec 24, 2025 04:22 AM
Hot air balloon over safari landscape in Kenya

Direct Charter Flights Link Gdańsk with Kenya and Sri Lanka

Dec 24, 2025 03:45 AM
Sale sign symbolising discounted air fares

easyJet Rolls Out Major January Sale Covering 2026 Travel

Dec 24, 2025 03:38 AM

Aalborg Launches Direct Winter Charter to Hurghada

Dec 24, 2025 03:23 AM

Severe Weather Warnings Put Evening Travel Across Southern France at Risk

Dec 23, 2025 21:46 PM
Hotel room keys handed to guest at check-in

French Hotel Guests Embrace AI, but Not at the Expense of Human Service

Dec 23, 2025 06:39 AM
TAP Air Portugal Airbus A320neo in flight

TAP to Restore Lisbon–Tel Aviv Flights After Long Suspension

Dec 23, 2025 05:26 AM