Ryanair was named the worst British airline: passengers massively complain about extortion

By TravelWiseSep 9, 2023 14:26 PMNews
Share:
Ryanair was named the worst British airline: passengers massively complain about extortion
Ryanair is caught in a scandal. Source: Pixabay

Dozens of Ryanair passengers have complained that they had to pay £110 to print their boarding passes at the airport.

The low-cost airline was even dubbed the worst British airline. The stories of passengers were shared by the Daily Mail.

The newspaper reportedly received inundated emails from families, couples and single travelers who said they were also unpleasantly surprised by Ryanair's airport check-in.

Among the readers who got in touch to share their story was the Irvine family from Bangor, County Down, who had to pay £275 for two adults and two children to check in for a Ryanair flight from Belfast to Malaga in July.

Ryanair was named the worst British airline: passengers massively complain about extortion
The Irvine family. Source: Daily Mail

They said they were ordered to pay £55 each after the QR codes did not go through to the Ryanair app before the flight.

Other Ryanair passengers who contacted the media included Jackie Andrew from Strathaven in South Lanarkshire.

She and her husband Bill Andrew had to pay the same check-in fee at Malaga airport five years ago and said they had never flown Ryanair since.

Sonia and Tony Hinson, a British couple who live in New Zealand and flew from London to Nantes in France a month ago, also had to pay.

Ryanair says passengers should check in on the Ryanair website and print or download their boarding pass before arriving at the airport - two hours before their scheduled departure.

Once passengers have checked in online, they can print copies of their boarding passes or download them to their mobile phones two hours before their scheduled departure time.

The boarding pass must be printed on one A4 page or downloaded via the Ryanair app.

Passengers cannot check in online within two hours before the scheduled departure time.

Unless a passenger has a Plus or Flexi Plus ticket, if they do not check in online more than two hours before their scheduled departure time, they will be charged an airport check-in fee of £55 per passenger.

This amount must be paid before the check-in desk closes 40 minutes before the scheduled departure time.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

Internet on a Cruise: How to Avoid Huge Bills for Connectivity

Aug 6, 2025 09:14 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM
More News
Wizz Air aircraft approaching for landing

Sofia’s Flight Map Expands as Wizz Air Prepares for a Bigger Summer 2026

Feb 1, 2026 05:41 AM
Lufthansa Airbus A380 parked at airport gate

Lufthansa’s A380 Is Getting a Cabin Update, Starting With Business Class

Feb 1, 2026 04:36 AM

Berlin–Lapland Flights Return for the Winter Season

Feb 1, 2026 04:07 AM

Cyprus Becomes Easier to Reach from Varna Next Summer

Feb 1, 2026 03:23 AM
Restaurant dish reflecting Britain’s evolving food scene

Food Is Becoming Part of Travel Planning Across Britain in 2026

Jan 31, 2026 18:56 PM
EU flag flying as visa rules move toward digital changes

EU Entry Rules May Look Different for Travellers in the Years Ahead

Jan 31, 2026 17:39 PM
Aerial view of Tromsø city and bridge at night

Tromsø Steps Into the Spotlight Ahead of 2026 Youth Capital Year

Jan 30, 2026 19:52 PM
Traveller pulling cabin suitcase in airport terminal

What You Can Really Take Through Edinburgh Airport Security

Jan 30, 2026 18:14 PM
Flooded street in Devon town after heavy rain

Flooded Routes Complicate Travel Plans Across Southwest England

Jan 30, 2026 17:47 PM

South Korean Travellers Now Need UK ETA Permit

Jan 30, 2026 16:35 PM

Air Serbia Adds Hand-Luggage-Only Fare on Montenegro Routes

Jan 30, 2026 15:01 PM
Freight Island rooftop food and entertainment space in Leeds

New Food and Live Music Venue Set to Open in Leeds in 2026

Jan 30, 2026 02:48 AM
Berlin city centre with Spree River and TV Tower

Newcastle–Berlin Route Returns, Making Short Summer Trips Easier

Jan 30, 2026 01:24 AM
Dubai landmark near the Gold Souk district

Dubai Moves to Build a Gold Street Near Its Famous Markets

Jan 30, 2026 00:32 AM
Montreal skyline at dusk along the Saint Lawrence River

More Direct Options Open Between Berlin and Montreal This Summer

Jan 29, 2026 23:59 PM

From Familiar Routes to New Experiences: UK Travel Trends for 2026

Jan 29, 2026 23:05 PM

KLM Adjusts Middle East Flights as Security Risks Persist

Jan 29, 2026 09:13 AM
Person wearing wireless earbud and listening

Frankfurt Tests a Quieter Way to Hear Gate Calls

Jan 29, 2026 09:09 AM
Portable power bank used for charging devices

Lithium Batteries on Board: The Rules Catching Flyers Out

Jan 29, 2026 08:56 AM
Eurowings aircraft on apron at London Gatwick Airport

Gatwick Adds New Germany Links for Summer 2026

Jan 29, 2026 08:41 AM
Traditional Chinese palace complex with visitors

China Opens Its Doors Wider to European Visitors

Jan 29, 2026 08:37 AM
Flooded area beside fields and trees

Flooding Limits Access to Popular Destinations in Southwest England

Jan 28, 2026 07:54 AM

easyJet Ups Discounts as Big Orange Sale Nears Finish

Jan 28, 2026 07:08 AM

Helsinki Airport Adds Play Area to Ease Winter Baggage Waits

Jan 28, 2026 06:52 AM
Crowds around the Leaning Tower of Pisa under a bright sky

Iași Gets Two Italian Routes as Wizz Air Widens Summer Reach

Jan 28, 2026 06:45 AM
American Airlines aircraft in flight during winter travel operations

Storm Fern Leaves American Airlines Scrambling to Restore Flight Operations

Jan 28, 2026 06:39 AM