Ryanair was named the worst British airline: passengers massively complain about extortion

By TravelWiseSep 9, 2023 14:26 PMNews
Share:
Ryanair was named the worst British airline: passengers massively complain about extortion
Ryanair is caught in a scandal. Source: Pixabay

Dozens of Ryanair passengers have complained that they had to pay £110 to print their boarding passes at the airport.

The low-cost airline was even dubbed the worst British airline. The stories of passengers were shared by the Daily Mail.

The newspaper reportedly received inundated emails from families, couples and single travelers who said they were also unpleasantly surprised by Ryanair's airport check-in.

Among the readers who got in touch to share their story was the Irvine family from Bangor, County Down, who had to pay £275 for two adults and two children to check in for a Ryanair flight from Belfast to Malaga in July.

Ryanair was named the worst British airline: passengers massively complain about extortion
The Irvine family. Source: Daily Mail

They said they were ordered to pay £55 each after the QR codes did not go through to the Ryanair app before the flight.

Other Ryanair passengers who contacted the media included Jackie Andrew from Strathaven in South Lanarkshire.

She and her husband Bill Andrew had to pay the same check-in fee at Malaga airport five years ago and said they had never flown Ryanair since.

Sonia and Tony Hinson, a British couple who live in New Zealand and flew from London to Nantes in France a month ago, also had to pay.

Ryanair says passengers should check in on the Ryanair website and print or download their boarding pass before arriving at the airport - two hours before their scheduled departure.

Once passengers have checked in online, they can print copies of their boarding passes or download them to their mobile phones two hours before their scheduled departure time.

The boarding pass must be printed on one A4 page or downloaded via the Ryanair app.

Passengers cannot check in online within two hours before the scheduled departure time.

Unless a passenger has a Plus or Flexi Plus ticket, if they do not check in online more than two hours before their scheduled departure time, they will be charged an airport check-in fee of £55 per passenger.

This amount must be paid before the check-in desk closes 40 minutes before the scheduled departure time.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News
Algiers coastline with port and city skyline

Manchester Adds Direct Algiers Route With Air Algérie

Apr 30, 2026 21:41 PM
Man speaking through megaphone during protest

Brussels Airport Faces Major Flight Cuts During May Strike

Apr 30, 2026 01:18 AM

St. Regis Opens in Historic Klotild Palace in Budapest

Apr 30, 2026 01:05 AM

Lübeck Gains Direct Link to Munich Hub

Apr 30, 2026 00:52 AM
Mountain landscape with village on Tenerife island

Bremen Opens Winter Flights to Canary Islands Early

Apr 29, 2026 23:29 PM
Finnair aircraft on runway with another plane taking off in the background

Finnair Launches Sisu AI Chat to Speed Up Travel Queries

Apr 29, 2026 23:16 PM
Resort buildings with pool and sun loungers in front

New Luxury Resort Opens Near Lindos on Rhodes

Apr 29, 2026 23:03 PM
Busy city square with outdoor café seating and historic buildings

Spain May Limit Terrace Service During Peak Heat Alerts

Apr 29, 2026 22:57 PM
KLM plane taking off above airport buildings under cloudy sky

Schiphol and KLM Reset Winter Plans After Snow Chaos

Apr 29, 2026 22:44 PM

UK Sailing Holiday Firm Closes After 23 Years

Apr 29, 2026 22:31 PM

Lufthansa Lets Passengers Turn Munich Layovers Into Short Trips

Apr 29, 2026 22:28 PM
easyJet aircraft taxiing on runway at airport under cloudy sky

easyJet Holidays Adds Malmö and Potsdam to Short Break Map

Apr 28, 2026 23:45 PM
United Airlines aircraft parked at airport gate with ground equipment

United Expands Summer 2026 Flights With New Direct Routes to Europe

Apr 28, 2026 23:32 PM
Roadworks on tram tracks with construction workers and machinery

Berlin Airport Rail Changes Set to Affect May Travel Plans

Apr 28, 2026 23:29 PM
Sandy beach with sun loungers, umbrellas and lifeguard tower on a narrow peninsula

Greece Expands Beach Restrictions Across Protected Coastlines

Apr 28, 2026 23:16 PM

New Indoor Attraction Planned for South Wales

Apr 27, 2026 22:23 PM

Beyond Museums: Oslo’s Street Art Scene

Apr 27, 2026 22:17 PM
Passengers boarding a Ryanair aircraft via stairs on the apron

Ryanair to Close Berlin Base as Flights Cut Back

Apr 27, 2026 22:04 PM
Aerial view of sandy beach with umbrellas and clear turquoise water in Thassos

Jet2 Adds Thassos Flights With New UK-Kavala Links

Apr 27, 2026 21:51 PM
Emirates A380 aircraft flying against cloudy sky

Emirates A380 Returns With Starlink Wi-Fi Upgrade

Apr 27, 2026 21:48 PM
Prague skyline with Charles Bridge and castle at sunset

Hamburg Adds Prague and Geneva Flights to easyJet Network

Apr 26, 2026 00:35 AM
Wizz Air aircraft in flight against clear sky

Gdańsk to Vilnius Flights Cut Journey Time to Just Over an Hour

Apr 26, 2026 00:22 AM

Stansted Strike Set to Disrupt May Bank Holiday Travel

Apr 26, 2026 00:19 AM

Southend to Budapest Flights Launch With Twice-Weekly Schedule

Apr 26, 2026 00:06 AM
SkyAlps aircraft flying over Alpine mountain landscape

Salzburg Gets Direct Rome Flights With Twice-Weekly SkyAlps Service

Apr 25, 2026 23:53 PM
Silhouettes of travellers waiting inside an airport terminal at sunset

Europe Travel Plans Hold as Safety and Costs Come Into Focus

Apr 25, 2026 23:47 PM