Ryanair was named the worst British airline: passengers massively complain about extortion

By TravelWiseSep 9, 2023 14:26 PMNews
Share:
Ryanair was named the worst British airline: passengers massively complain about extortion
Ryanair is caught in a scandal. Source: Pixabay

Dozens of Ryanair passengers have complained that they had to pay £110 to print their boarding passes at the airport.

The low-cost airline was even dubbed the worst British airline. The stories of passengers were shared by the Daily Mail.

The newspaper reportedly received inundated emails from families, couples and single travelers who said they were also unpleasantly surprised by Ryanair's airport check-in.

Among the readers who got in touch to share their story was the Irvine family from Bangor, County Down, who had to pay £275 for two adults and two children to check in for a Ryanair flight from Belfast to Malaga in July.

Ryanair was named the worst British airline: passengers massively complain about extortion
The Irvine family. Source: Daily Mail

They said they were ordered to pay £55 each after the QR codes did not go through to the Ryanair app before the flight.

Other Ryanair passengers who contacted the media included Jackie Andrew from Strathaven in South Lanarkshire.

She and her husband Bill Andrew had to pay the same check-in fee at Malaga airport five years ago and said they had never flown Ryanair since.

Sonia and Tony Hinson, a British couple who live in New Zealand and flew from London to Nantes in France a month ago, also had to pay.

Ryanair says passengers should check in on the Ryanair website and print or download their boarding pass before arriving at the airport - two hours before their scheduled departure.

Once passengers have checked in online, they can print copies of their boarding passes or download them to their mobile phones two hours before their scheduled departure time.

The boarding pass must be printed on one A4 page or downloaded via the Ryanair app.

Passengers cannot check in online within two hours before the scheduled departure time.

Unless a passenger has a Plus or Flexi Plus ticket, if they do not check in online more than two hours before their scheduled departure time, they will be charged an airport check-in fee of £55 per passenger.

This amount must be paid before the check-in desk closes 40 minutes before the scheduled departure time.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News
Salzburg Old Town and Hohensalzburg Fortress by the river

Salzburg Adds Three Cultural Stops Beyond Mozart

Oct 4, 2026 23:47 PM
Cruise ship sailing on open water

Oceania Highlights 17 Mediterranean Winter Cruises for 2027/28

Oct 4, 2026 23:34 PM

Hilton Plans 199-Room Hotel Beside Munich’s New Arena

Oct 4, 2026 23:21 PM

Bratislava Expands Africa Network to Five Countries

Oct 4, 2026 23:19 PM
Hikers walking along Turkey’s south-west coast

SunExpress Adds Direct Leipzig–Dalaman Flights

Oct 4, 2026 22:26 PM
Jet2holidays aircraft flying over snowy mountains

Jet2 Releases 82 Winter City Routes for 2027/28

Oct 4, 2026 21:53 PM
Passengers seated inside an aircraft cabin

UK Moves to Scrap Family Seating and Name-Change Fees

Oct 4, 2026 21:48 PM
Flydubai aircraft taxiing at an airport

Flydubai Axe Attack Leaves Tel Aviv Route Suspended

Oct 4, 2026 21:35 PM
Person holding a vape and e-liquid bottle

New 50ml Vape Limit Could Catch Travellers Out

Oct 3, 2026 22:52 PM

UK Beaches Reopen to Dogs After Summer Bans

Oct 3, 2026 22:47 PM

Helsinki Lands a New Daily Dubai Connection

Oct 2, 2026 23:24 PM
Palm-lined beach on Kenya’s Indian Ocean coast

Bratislava Gets First Direct Charter to Kenya

Oct 2, 2026 23:11 PM
Deer crossing a forest road

Deer Crash Risk Peaks on UK Roads This Autumn

Oct 1, 2026 22:29 PM
SNCF train at a railway station in France

SNCF Opens Christmas Bookings for France and Europe

Oct 1, 2026 22:16 PM
Air Serbia aircraft on the runway

Air Serbia Adds New Route to Seville

Sep 30, 2026 23:13 PM

More London Trains Return as EMR Restores Key Services

Sep 30, 2026 23:08 PM

Eurowings Opens New Winter Routes to Lapland, Italy and the Middle East

Sep 30, 2026 22:55 PM
Rendering of San Bernardo hotel courtyard lounge

New 67-Room Luxury Hotel Coming Near Madrid’s Gran Vía

Sep 30, 2026 21:12 PM
Cars using an airport terminal drop-off lane

East Midlands Airport Drop-Off Jumps to £8 for 10 Minutes

Sep 30, 2026 00:17 AM
National Gallery interior in London

England Keeps National Museums Free for Overseas Visitors

Sep 30, 2026 00:04 AM
Palm-lined Mediterranean resort with mountain views

10 October Sun Escapes From Manchester From £46 Return

Sep 29, 2026 23:51 PM
Stena Line ferry at port

No Passport, No Ferry on Key Britain–Ireland Routes

Sep 29, 2026 23:49 PM

Bangkok Floods Trigger UK Travel Warning as Flights Disrupted

Sep 29, 2026 23:36 PM

Butlin’s Turns Three UK Resorts Into Halloween Scaregrounds

Sep 29, 2026 23:23 PM
Minecraft-themed hotel bedroom concept

World’s First Minecraft Hotel Is Coming to the UK

Sep 28, 2026 20:08 PM
Finnair aircraft taxiing at the airport

Finnair to Run Up to Three Tokyo Flights a Day in Summer 2027

Sep 27, 2026 00:05 AM