Ryanair was named the worst British airline: passengers massively complain about extortion

By TravelWiseSep 9, 2023 14:26 PMNews
Share:
Ryanair was named the worst British airline: passengers massively complain about extortion
Ryanair is caught in a scandal. Source: Pixabay

Dozens of Ryanair passengers have complained that they had to pay £110 to print their boarding passes at the airport.

The low-cost airline was even dubbed the worst British airline. The stories of passengers were shared by the Daily Mail.

The newspaper reportedly received inundated emails from families, couples and single travelers who said they were also unpleasantly surprised by Ryanair's airport check-in.

Among the readers who got in touch to share their story was the Irvine family from Bangor, County Down, who had to pay £275 for two adults and two children to check in for a Ryanair flight from Belfast to Malaga in July.

Ryanair was named the worst British airline: passengers massively complain about extortion
The Irvine family. Source: Daily Mail

They said they were ordered to pay £55 each after the QR codes did not go through to the Ryanair app before the flight.

Other Ryanair passengers who contacted the media included Jackie Andrew from Strathaven in South Lanarkshire.

She and her husband Bill Andrew had to pay the same check-in fee at Malaga airport five years ago and said they had never flown Ryanair since.

Sonia and Tony Hinson, a British couple who live in New Zealand and flew from London to Nantes in France a month ago, also had to pay.

Ryanair says passengers should check in on the Ryanair website and print or download their boarding pass before arriving at the airport - two hours before their scheduled departure.

Once passengers have checked in online, they can print copies of their boarding passes or download them to their mobile phones two hours before their scheduled departure time.

The boarding pass must be printed on one A4 page or downloaded via the Ryanair app.

Passengers cannot check in online within two hours before the scheduled departure time.

Unless a passenger has a Plus or Flexi Plus ticket, if they do not check in online more than two hours before their scheduled departure time, they will be charged an airport check-in fee of £55 per passenger.

This amount must be paid before the check-in desk closes 40 minutes before the scheduled departure time.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News
ITA Airways aircraft on runway at airport

Rome–Houston Gets First Nonstop Link With ITA Airways Launch

May 3, 2026 23:58 PM
Air Serbia aircraft taxiing on runway at airport

Air Serbia Adds Santorini Route With Twice-Weekly Summer Flights

May 2, 2026 01:05 AM

Jet2 Pushes for UK-Wide No-Fly List After Mid-Air Incident

May 2, 2026 00:52 AM

On the Beach Offers Same-Day Refunds for Cancelled Flights

May 2, 2026 00:39 AM
Air India aircraft taking off from Delhi airport runway

Delhi to Hanoi Joins Air India Map With New Vietnam Link

May 2, 2026 00:06 AM
Resort pool courtyard with white buildings and sun loungers in Poltu Quatu

Hidden Port, New Stay: W Sardinia Opens on Island’s Northeast Coast

May 1, 2026 23:53 PM
easyJet aircraft parked at airport stand with ground crew and boarding stairs

easyJet Fixes Prices as Summer Travel Picks Up

May 1, 2026 23:47 PM
Prague main railway station platforms and tracks

Prague to Copenhagen Train Returns via Berlin

May 1, 2026 22:24 PM
Coastal resort area near Antalya with sea and hillside buildings

Bratislava Restarts Antalya Flights With Two Airlines

Apr 30, 2026 23:51 PM

Aalborg Adds Direct Flight to Verona for Summer Season

Apr 30, 2026 23:38 PM

Hamburg Gets Direct Route to Kalamata for Summer 2026

Apr 30, 2026 23:25 PM
LOT Polish Airlines aircraft in flight

Gdańsk Adds Direct Links to Brussels and Norway

Apr 30, 2026 23:12 PM
Eurowings aircraft on runway

Hannover Expands Direct Flights With Nice, Alicante and Glasgow

Apr 30, 2026 22:59 PM
LNER train passing trackside turbines beside railway

Trains Power Trackside Turbines in UK Rail Trial

Apr 30, 2026 22:46 PM
Neon-lit indoor entertainment venue with arcade and seating areas

Indoor Mega City to Open Near London With Games, VR and Laser Arenas

Apr 30, 2026 22:33 PM

Robots Join the Front Desk as Hotels Rethink Service

Apr 30, 2026 22:07 PM

Lufthansa Cuts Cabin Allowance to a Single Personal Item

Apr 30, 2026 21:54 PM
Algiers coastline with port and city skyline

Manchester Adds Direct Algiers Route With Air Algérie

Apr 30, 2026 21:41 PM
Man speaking through megaphone during protest

Brussels Airport Faces Major Flight Cuts During May Strike

Apr 30, 2026 01:18 AM
Klotild Palace in Budapest illuminated at dusk, home to The St. Regis Budapest

St. Regis Opens in Historic Klotild Palace in Budapest

Apr 30, 2026 01:05 AM
Munich city centre with historic buildings and church tower

Lübeck Gains Direct Link to Munich Hub

Apr 30, 2026 00:52 AM
Mountain landscape with village on Tenerife island

Bremen Opens Winter Flights to Canary Islands Early

Apr 29, 2026 23:29 PM

Finnair Launches Sisu AI Chat to Speed Up Travel Queries

Apr 29, 2026 23:16 PM

New Luxury Resort Opens Near Lindos on Rhodes

Apr 29, 2026 23:03 PM
Busy city square with outdoor café seating and historic buildings

Spain May Limit Terrace Service During Peak Heat Alerts

Apr 29, 2026 22:57 PM
KLM plane taking off above airport buildings under cloudy sky

Schiphol and KLM Reset Winter Plans After Snow Chaos

Apr 29, 2026 22:44 PM