Ryanair was named the worst British airline: passengers massively complain about extortion

By TravelWiseSep 9, 2023 14:26 PMNews
Share:
Ryanair was named the worst British airline: passengers massively complain about extortion
Ryanair is caught in a scandal. Source: Pixabay

Dozens of Ryanair passengers have complained that they had to pay £110 to print their boarding passes at the airport.

The low-cost airline was even dubbed the worst British airline. The stories of passengers were shared by the Daily Mail.

The newspaper reportedly received inundated emails from families, couples and single travelers who said they were also unpleasantly surprised by Ryanair's airport check-in.

Among the readers who got in touch to share their story was the Irvine family from Bangor, County Down, who had to pay £275 for two adults and two children to check in for a Ryanair flight from Belfast to Malaga in July.

Ryanair was named the worst British airline: passengers massively complain about extortion
The Irvine family. Source: Daily Mail

They said they were ordered to pay £55 each after the QR codes did not go through to the Ryanair app before the flight.

Other Ryanair passengers who contacted the media included Jackie Andrew from Strathaven in South Lanarkshire.

She and her husband Bill Andrew had to pay the same check-in fee at Malaga airport five years ago and said they had never flown Ryanair since.

Sonia and Tony Hinson, a British couple who live in New Zealand and flew from London to Nantes in France a month ago, also had to pay.

Ryanair says passengers should check in on the Ryanair website and print or download their boarding pass before arriving at the airport - two hours before their scheduled departure.

Once passengers have checked in online, they can print copies of their boarding passes or download them to their mobile phones two hours before their scheduled departure time.

The boarding pass must be printed on one A4 page or downloaded via the Ryanair app.

Passengers cannot check in online within two hours before the scheduled departure time.

Unless a passenger has a Plus or Flexi Plus ticket, if they do not check in online more than two hours before their scheduled departure time, they will be charged an airport check-in fee of £55 per passenger.

This amount must be paid before the check-in desk closes 40 minutes before the scheduled departure time.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News
Sky Line people mover train at Frankfurt Airport

Frankfurt Airport’s Terminal Train Is Back

Jun 16, 2026 05:06 AM
Toronto skyline with CN Tower

Madrid Gets a Direct Toronto Link

Jun 16, 2026 04:53 AM

Brussels Kicks Out Rental E-Scooters

Jun 16, 2026 03:47 AM

Majorca Airport Strike Could Hit Flights

Jun 15, 2026 22:54 PM
Hibernia Line ferry sailing at sea

Ireland Gets a UK-Free Route to France

Jun 13, 2026 07:51 AM
Shipwreck Beach in Zante with turquoise water and boats

Zante Flights Face a Turtle Curfew

Jun 13, 2026 07:48 AM
Refurbished train seats inside a Luton Airport Express carriage

Luton Airport Express Gets Better Trains

Jun 13, 2026 07:35 AM
Open passport with Machu Picchu stamp

Souvenir Passport Stamps Can Backfire

Jun 13, 2026 07:22 AM
Passengers boarding a Ryanair aircraft

Ryanair Family Seat Fees Face UK Probe

Jun 13, 2026 07:19 AM

Balearics Could Ban Full-Face Veils

Jun 13, 2026 07:06 AM

Gatwick Gets Night Trains for Early Flights

Jun 13, 2026 06:53 AM
Four Seasons luxury yacht sailing along a coastal cliffside

Four Seasons Plans a Second Yacht

Jun 13, 2026 06:47 AM
Alexander Nevsky Cathedral in Sofia under a blue sky

Berlin Gets Direct Sofia Flights

Jun 13, 2026 06:34 AM
Jet2 aircraft on the runway at a UK airport

Jet2 Opens Early Winter Sun Sales

Jun 13, 2026 06:21 AM
People sitting by the river in Nantes at sunset

Nantes Gets a Direct Canada Link

Jun 13, 2026 06:18 AM

Passport Doodle Forces Last-Minute Flight Change

Jun 13, 2026 06:05 AM

Madrid Gets Its First Nobu Hotel

Jun 12, 2026 22:02 PM
Etihad Airways aircraft flying in a clear sky

Etihad Adds Eight Summer Routes

Jun 12, 2026 21:59 PM
KLM aircraft taking off from a runway at sunset

KLM Adds Flexibility for Long-Haul Trips

Jun 12, 2026 21:46 PM
Interior rendering of the planned Scandic Go underground hotel in Stockholm

Stockholm Is Getting an Underground Hotel

Jun 12, 2026 21:33 PM
Silver suitcase on an airport baggage carousel

Passengers Caught in Baggage Mix-Up Scheme at Toronto Pearson

Jun 12, 2026 21:27 PM
Traveller using an EES Entry/Exit System screen at a European border

Europe Border Queues Could Hit Trips

Jun 11, 2026 22:44 PM

A French Island Retreat Reopens Near Bandol

Jun 11, 2026 22:31 PM

Power Banks Face Tougher Flight Rules

Jun 11, 2026 22:28 PM
Finnair aircraft taxiing on a runway

Finnair Puts Turku and Tampere Back on the Map

Jun 11, 2026 22:15 PM
Aerial view of a small Sardinian beach with cliffs, turquoise water and boats

Sardinia Beach Trips Now Need a Plan

Jun 11, 2026 22:02 PM