Ryanair was named the worst British airline: passengers massively complain about extortion

By TravelWiseSep 9, 2023 14:26 PMNews
Share:
Ryanair was named the worst British airline: passengers massively complain about extortion
Ryanair is caught in a scandal. Source: Pixabay

Dozens of Ryanair passengers have complained that they had to pay £110 to print their boarding passes at the airport.

The low-cost airline was even dubbed the worst British airline. The stories of passengers were shared by the Daily Mail.

The newspaper reportedly received inundated emails from families, couples and single travelers who said they were also unpleasantly surprised by Ryanair's airport check-in.

Among the readers who got in touch to share their story was the Irvine family from Bangor, County Down, who had to pay £275 for two adults and two children to check in for a Ryanair flight from Belfast to Malaga in July.

Ryanair was named the worst British airline: passengers massively complain about extortion
The Irvine family. Source: Daily Mail

They said they were ordered to pay £55 each after the QR codes did not go through to the Ryanair app before the flight.

Other Ryanair passengers who contacted the media included Jackie Andrew from Strathaven in South Lanarkshire.

She and her husband Bill Andrew had to pay the same check-in fee at Malaga airport five years ago and said they had never flown Ryanair since.

Sonia and Tony Hinson, a British couple who live in New Zealand and flew from London to Nantes in France a month ago, also had to pay.

Ryanair says passengers should check in on the Ryanair website and print or download their boarding pass before arriving at the airport - two hours before their scheduled departure.

Once passengers have checked in online, they can print copies of their boarding passes or download them to their mobile phones two hours before their scheduled departure time.

The boarding pass must be printed on one A4 page or downloaded via the Ryanair app.

Passengers cannot check in online within two hours before the scheduled departure time.

Unless a passenger has a Plus or Flexi Plus ticket, if they do not check in online more than two hours before their scheduled departure time, they will be charged an airport check-in fee of £55 per passenger.

This amount must be paid before the check-in desk closes 40 minutes before the scheduled departure time.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News
Delta Air Lines aircraft landing against a cloudy blue sky

Delta Turns Copenhagen Flight Into Festival Warm-Up

May 20, 2026 23:55 PM
Etihad Airways aircraft flying against a blue sky

Etihad Adds More A380 Flights for Paris

May 20, 2026 23:42 PM

Boston-Barcelona Flights Put Gaudí’s City Closer

May 20, 2026 23:39 PM

Chester’s Historic Queen Hotel Gets a New Chapter

May 19, 2026 22:16 PM
Riyadh Air aircraft being serviced on the airport tarmac

Riyadh Air Opens London Sales

May 19, 2026 22:03 PM
Virgin Australia aircraft on the runway at an airport

Virgin Australia Brings Back Holiday Packages

May 19, 2026 21:58 PM
Aerial view of Charing Cross station and Hungerford Bridge in London

London Rail Closures to Hit Summer Plans

May 19, 2026 21:44 PM
Lufthansa Allegris First Class suite with private seating and large screen

Lufthansa Brings First Class Back to Singapore

May 19, 2026 21:31 PM
White-sand beach and turquoise sea in Zanzibar

Tanzania Flights Could Finally Go Direct

May 19, 2026 21:28 PM

Europe’s Rental Rules Reach a Turning Point

May 19, 2026 21:15 PM

Dutch Travellers Fear Costlier Flights

May 19, 2026 21:02 PM
Qatar Airways aircraft flying through cloudy skies

Qatar Airways Adds More Africa Flights

May 19, 2026 20:59 PM
Transavia aircraft flying against a blue sky

Dutch Flight Tax Could Push Fares Higher

May 19, 2026 20:46 PM
Pokémon-themed airport atrium with Pikachu on a plane

Japan’s Pokémon Airport Gets Ready for Take-Off

May 18, 2026 23:03 PM
Baggage claim carousel with suitcases at an airport

Why Airport Luggage Wrapping Still Has Fans

May 17, 2026 20:57 PM

WestJet Brings Toronto Back to Glasgow

May 17, 2026 20:44 PM

Gatwick Gets Its First Ottawa Flights

May 17, 2026 20:31 PM
Aerial view of Tel Aviv and Jaffa coastline

Bratislava Gets a Direct Tel Aviv Link

May 17, 2026 20:28 PM
Alpine hotel surrounded by snowy Courchevel slopes

Courchevel Lines Up Two New Alpine Hotels

May 16, 2026 13:15 PM
airBaltic aircraft taking off against a blue sky

airBaltic Adds More Alpine Winter Flights

May 16, 2026 13:02 PM
TAP Air Portugal aircraft on an airport runway

TAP Air Gives Travellers Free Date Changes

May 16, 2026 12:59 PM
Seattle waterfront skyline with the Great Wheel

Seattle Plans a Floating World Cup Party

May 15, 2026 18:36 PM

Dubai Opens a New Route to Libya

May 15, 2026 18:23 PM

Vienna Gets a Direct Cluj Link

May 15, 2026 18:17 PM
easyJet aircraft landing near a city skyline

easyJet Opens Spring 2027 Flights Early

May 15, 2026 18:04 PM
British passport held in a person’s hand

Passport Rules Could Catch Out Summer Travellers

May 15, 2026 17:51 PM