Ryanair was named the worst British airline: passengers massively complain about extortion

By TravelWiseSep 9, 2023 14:26 PMNews
Share:
Ryanair was named the worst British airline: passengers massively complain about extortion
Ryanair is caught in a scandal. Source: Pixabay

Dozens of Ryanair passengers have complained that they had to pay £110 to print their boarding passes at the airport.

The low-cost airline was even dubbed the worst British airline. The stories of passengers were shared by the Daily Mail.

The newspaper reportedly received inundated emails from families, couples and single travelers who said they were also unpleasantly surprised by Ryanair's airport check-in.

Among the readers who got in touch to share their story was the Irvine family from Bangor, County Down, who had to pay £275 for two adults and two children to check in for a Ryanair flight from Belfast to Malaga in July.

Ryanair was named the worst British airline: passengers massively complain about extortion
The Irvine family. Source: Daily Mail

They said they were ordered to pay £55 each after the QR codes did not go through to the Ryanair app before the flight.

Other Ryanair passengers who contacted the media included Jackie Andrew from Strathaven in South Lanarkshire.

She and her husband Bill Andrew had to pay the same check-in fee at Malaga airport five years ago and said they had never flown Ryanair since.

Sonia and Tony Hinson, a British couple who live in New Zealand and flew from London to Nantes in France a month ago, also had to pay.

Ryanair says passengers should check in on the Ryanair website and print or download their boarding pass before arriving at the airport - two hours before their scheduled departure.

Once passengers have checked in online, they can print copies of their boarding passes or download them to their mobile phones two hours before their scheduled departure time.

The boarding pass must be printed on one A4 page or downloaded via the Ryanair app.

Passengers cannot check in online within two hours before the scheduled departure time.

Unless a passenger has a Plus or Flexi Plus ticket, if they do not check in online more than two hours before their scheduled departure time, they will be charged an airport check-in fee of £55 per passenger.

This amount must be paid before the check-in desk closes 40 minutes before the scheduled departure time.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News
Casa Verbena Madrid bed with turquoise cushions and a decorative wall panel

Hilton Opens 45-Room Madrid Hotel Near Puerta del Sol

Oct 25, 2026 21:57 PM
Panoramic view of Geneva and Lake Geneva with mountains in the background

Lithuania’s Winter Flights Bring the Alps Closer

Oct 25, 2026 21:44 PM

Germany’s New €65 Night Train Puts Privacy First

Oct 25, 2026 21:31 PM

Basel Airport Adds Three Unexpected Winter Destinations

Oct 25, 2026 00:19 AM
Fireworks above the London Eye and River Thames

London NYE Fireworks Tickets Go on Sale but Views Vary by Price

Oct 25, 2026 00:06 AM
Granada's hillside neighbourhoods and historic buildings

Wizz Air's Three New Spain Routes Take Off from Luton

Oct 24, 2026 23:53 PM
People raising their hands beneath a large Italian flag

Italy Faces Flight and Rail Disruption in 30 October Strike

Oct 24, 2026 23:48 PM
Rocky coastal cliffs and clifftop buildings in Portugal

Ryanair Reveals Fourth New Wrocław Route - Faro Is Next

Oct 24, 2026 22:55 PM
Beach and hillside resorts in the Canary Islands

Ljubljana Adds New London and Tenerife Flights This Winter

Oct 23, 2026 20:52 PM

Loganair Cancels 19 Flights as Second Storm Approaches

Oct 22, 2026 23:37 PM

Luxembourg Lands New Nonstop Flights to Abu Dhabi

Oct 22, 2026 23:24 PM
Passenger aircraft approaching an airport runway at sunset

Nuremberg Gets Four London Airports in Winter Shake-Up

Oct 22, 2026 23:11 PM
Design visualisation of a flower-lined terrace overlooking the Dolomites at Le Graal Cortina

A 1920s Palazzo Is Becoming Cortina’s New Hotel

Oct 22, 2026 23:09 PM
Red double-decker buses beneath Christmas angel lights on London's Regent Street

London Christmas Lights Discount Skips Christmas Week

Oct 22, 2026 22:56 PM
Stone lighthouse on a small island off the Sardinian coast

Ryanair Halves Olbia Flights as Cagliari Gains

Oct 22, 2026 22:43 PM

Frankfurt Airport Adds Kuala Lumpur Flights and More UAE Options

Oct 22, 2026 22:38 PM

Loganair Offers Free Flight Changes Ahead of Storm Austen

Oct 22, 2026 22:25 PM
Brussels Airlines aircraft landing on a runway

Brussels Airlines Adds Cairo Flights With Overnight Arrivals

Oct 22, 2026 02:02 AM
Passengers boarding a Ryanair aircraft on the tarmac

Ryanair Axes 20 Routes at Brussels Airports

Oct 22, 2026 00:47 AM
Lufthansa passenger jet flying above a snow-covered mountain

Lufthansa Group Adds New US and Japan Flights for 2027

Oct 22, 2026 00:34 AM
Snow-covered mountain overlooking Tromsø's waterfront and harbour

Munich Airport Adds New Airlines and More Arctic Flights

Oct 21, 2026 01:11 AM
Reindeer wearing a harness beside a tree in a snowy forest

UK’s Biggest One-Day Christmas Market Returns With Reindeer

Oct 21, 2026 01:09 AM

Brits Are Planning 2027 Holidays Around Gigs and Games

Oct 21, 2026 00:56 AM

Suffolk Rail Works Force Nine Days of Bus Transfers

Oct 21, 2026 00:43 AM
Crowd waving French flags amid smoke

France Protests Bring Curfews to Paris Tourist Areas

Oct 20, 2026 22:48 PM
Seagull flying beneath distant passenger aircraft

Bird Strike Turns easyJet Flight Into Coach Journey

Oct 19, 2026 22:35 PM