Sojern has unveiled guest experience solutions across Europe

Sojern, a pioneering platform tailored for the travel industry, has unveiled its highly anticipated Guest Experience Solutions across Europe. This strategic rollout commences in Spain, Italy, the United Kingdom, and Ireland, with further expansion planned for France and Portugal.

Expanding its footprint across Europe, Sojern has forged a strategic partnership with GetYourGuide, a leading platform enabling travelers to explore and book experiences worldwide. Emil Martinsek, Chief Marketing Officer at GetYourGuide, emphasized the growing trend of digital travel planning and the pivotal role of technology in facilitating hassle-free experiences for travelers.

With contemporary travelers increasingly seeking personalized experiences, Sojern's Guest Experience Solutions are poised to meet this demand by automating guest communications and providing invaluable insights to hoteliers. This empowers staff to focus on delivering exceptional, tailored experiences that leave a lasting impression.

Key components of Sojern’s Guest Experience Solutions include:

AI Smart Concierge: Streamlines responses to common guest inquiries across various messaging platforms, leading to heightened guest engagement and reduced front desk calls.

Reputation Manager: Enables efficient management of feedback, facilitates responses to reviews, and addresses real-time issues, ultimately elevating customer satisfaction.

Guest Marketing Suite: Empowers hoteliers to nurture guest relationships through personalized communication channels, driving direct bookings and fostering long-term loyalty.