Air New Zealand Revamps Short-Haul Seating Options
Air New Zealand has announced a major update to its service structure for short-haul international flights, aiming to enhance passenger experience by including snacks and inflight entertainment for all ticket classes. This change, set to take effect in June, marks a significant shift towards simplifying travel options on routes between New Zealand, Australia, and the Pacific Islands.
Previously, the booking process for international flights was relatively straightforward, with most amenities included in the base ticket price. However, the rise of low-cost carriers introduced a more complex fare structure that often required passengers to pay extra for services that were once standard. Air New Zealand's new approach is a nod to the past, where simplicity and inclusivity were paramount.
Starting this June, passengers on short-haul flights operated by Air New Zealand will no longer face the confusion of a tiered service system. Whether flying on an Airbus A321neo or a larger Boeing 787-9 Dreamliner, every passenger will enjoy some level of meal service, drinks, and entertainment. This move is in stark contrast to the previous system, where amenities varied significantly between fare types, leading to disparities in service even among passengers seated together.
Jeremy O'Brien, General Manager of Short Haul at Air New Zealand, emphasized the airline's commitment to providing a top-tier experience for all travelers. "We want every customer to have an exceptional experience onboard. With our new fare structure, everyone will enjoy our renowned hospitality and care, including full inflight entertainment and a new range of snack options, even for seat-only customers," O'Brien explained.
The revamped fare options—seat, theworks, worksflexi, premiumeconomy, premiumflexi, businesspremier, and businessflexi—will all include inflight entertainment. The more comprehensive packages will also offer additional amenities like baggage allowance, full meal service, and flexible ticket changes. Notably, the previous seat+bag product will be discontinued, but passengers can still add a bag to their booking for a nominal fee.
This change comes in response to customer feedback requesting more straightforward and inclusive booking options. By eliminating onboard food and beverage sales and streamlining the purchasing process to accept only major credit cards and Airpoints, Air New Zealand aims to further simplify the travel experience.