The best and worst airports in the world are named

By TravelWiseDec 27, 2023 18:22 PMNews
Share:
Tokyo Haneda International Airport. Source: Skytrax

For many years, the German claims management company AirHelp has been ranking the world's largest air carriers. In its analysis, the organization, which specializes in airline disruption claims, ranks airports according to three criteria: efficiency, customer opinion, and food and shopping.

Its latest list is based on data collected in 2022: it shows that Tokyo Haneda International Airport comes out on top with an overall score of 8.83, Express reports.

The Japanese airport was followed by Brazil's Recife/Guararapis-Gilberto Freire International Airport, which received 8.52 points, and another Japanese hub, Tokyo Narita International Airport, which received 8.49 points.

Although these airports are considered the best in terms of the services they offer, the picture that emerges from the analysis is quite different from the bottom of the ranking.

The worst airport according to AirHelp in 2022 was Toronto Pearson International Airport in Canada, which is used by about 44 million people every year.

Toronto Pearson Airport. Source: TripSavvy
Toronto Pearson Airport. Source: TripSavvy

The Canadian air hub received an overall score of 6.11, including 5.33 for on-time performance, 6.88 for customer opinion, and 7.67 for food and shopping.

The penultimate in the AirHelp ranking is Indonesia's Lombok International Airport, which performed much worse than Toronto Airport when it comes to efficiency, with a score of 4.97.

On the other hand, it scored better in terms of customer satisfaction (8.47) and food and shopping (8.35), for an overall score of 6.35.

One of the UK's airports, Luton, also performed poorly in this ranking, receiving an overall score of 6.48 and ranking second to last.

Top Articles

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

Internet on a Cruise: How to Avoid Huge Bills for Connectivity

Aug 6, 2025 09:14 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM
More News

Nottingham’s Winter Wonderland Brings New Travel Possibilities for Holiday Visitors

Nov 13, 2025 22:41 PM

Aalborg to Verona: A Simple Way to Reach Italy’s North Next Spring

Nov 13, 2025 22:34 PM

Poland to Introduce EU Entry/Exit System in November 2025

Nov 13, 2025 22:17 PM

SAS Strike Vote Puts Holiday Travel to Scandinavia at Risk

Nov 13, 2025 21:43 PM

Storm Claudia Set to Disrupt UK Travel Plans This Weekend

Nov 13, 2025 21:26 PM

Finnair Adds Fresh Nordic Links from Stockholm and Umeå for Summer 2026

Nov 13, 2025 20:59 PM

Train Maintenance in Northern Italy May Disrupt Winter Travel Plans

Nov 12, 2025 23:37 PM

Jet2 to Open New Base at London Gatwick with 29 Holiday Routes

Nov 12, 2025 23:13 PM

Paris–Berlin Night Train to Return, Linking Two Capitals Once Again

Nov 12, 2025 22:45 PM

Sun, Snow or City Lights: airBaltic Announces New Winter Destinations

Nov 12, 2025 22:39 PM

Heavy Rain Threatens UK Travel Plans This Weekend

Nov 12, 2025 21:56 PM

easyJet Flight Crew in Italy to Strike on 14 November

Nov 12, 2025 09:38 AM

Marriott Expands Branded Residences Across EMEA

Nov 12, 2025 01:46 AM

Ryanair Expansion Brings Faster, Cheaper Summer Getaways from Ireland’s West

Nov 11, 2025 21:29 PM

Scotland Prepares for Crowds with Expanded Rail Schedule

Nov 11, 2025 20:33 PM

From Steam to Innovation: Wales Hosts a Moving Railway Museum

Nov 11, 2025 19:44 PM

IHG Hotels & Resorts Expands to Montenegro’s Adriatic Coast with Crowne Plaza Budva

Nov 11, 2025 17:27 PM

New Eurostar Discounts Open the Door to Winter City Escapes

Nov 11, 2025 16:31 PM

Travel Made Easier: Aurora Trains to Modernize East Midlands Routes

Nov 10, 2025 23:57 PM

US Flight Delays and Cancellations Surge Amid Air Traffic Controller Shortages

Nov 10, 2025 22:53 PM

Brindisi–Prague Link Restores Simple, Scenic Travel Between Two Regions

Nov 10, 2025 22:36 PM

ITA Airways Opens Direct Route Between Mauritius and Rome

Nov 10, 2025 21:48 PM

More Trains, Lower Fares: West of England Line Reopens for Travelers

Nov 10, 2025 20:22 PM

easyJet’s 30-Hour Sale Brings New Opportunities for Budget Travel

Nov 10, 2025 19:35 PM

Italy Faces Orange Thunderstorm Alert: Travel Plans May Be Disrupted

Nov 9, 2025 23:55 PM

Fewer Apartment-Style Options for Marriott Guests After Sonder Split

Nov 9, 2025 23:39 PM