The best and worst airports in the world are named

By TravelWiseDec 27, 2023 18:22 PMNews
Share:
Tokyo Haneda International Airport. Source: Skytrax

For many years, the German claims management company AirHelp has been ranking the world's largest air carriers. In its analysis, the organization, which specializes in airline disruption claims, ranks airports according to three criteria: efficiency, customer opinion, and food and shopping.

Its latest list is based on data collected in 2022: it shows that Tokyo Haneda International Airport comes out on top with an overall score of 8.83, Express reports.

The Japanese airport was followed by Brazil's Recife/Guararapis-Gilberto Freire International Airport, which received 8.52 points, and another Japanese hub, Tokyo Narita International Airport, which received 8.49 points.

Although these airports are considered the best in terms of the services they offer, the picture that emerges from the analysis is quite different from the bottom of the ranking.

The worst airport according to AirHelp in 2022 was Toronto Pearson International Airport in Canada, which is used by about 44 million people every year.

Toronto Pearson Airport. Source: TripSavvy
Toronto Pearson Airport. Source: TripSavvy

The Canadian air hub received an overall score of 6.11, including 5.33 for on-time performance, 6.88 for customer opinion, and 7.67 for food and shopping.

The penultimate in the AirHelp ranking is Indonesia's Lombok International Airport, which performed much worse than Toronto Airport when it comes to efficiency, with a score of 4.97.

On the other hand, it scored better in terms of customer satisfaction (8.47) and food and shopping (8.35), for an overall score of 6.35.

One of the UK's airports, Luton, also performed poorly in this ranking, receiving an overall score of 6.48 and ranking second to last.

Top Articles

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

Internet on a Cruise: How to Avoid Huge Bills for Connectivity

Aug 6, 2025 09:14 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM
More News

A New Lavaux Hotel Highlights a Move Toward Slower, Flexible Travel

Dec 12, 2025 20:44 PM

Festive Trips to Leeds Hit by Planned Hotel Staff Walkout

Dec 12, 2025 19:37 PM

Weekend Travel Across Northern England Faces Weather Pressure

Dec 12, 2025 19:22 PM

Black Friday Deals Cut Fares on Singapore–Tokyo and Bangkok–Tokyo Routes

Dec 12, 2025 18:45 PM

Zurich Airport Braces for Its Busiest Holiday Travel Day on 19 December

Dec 12, 2025 18:38 PM

Festive Travel in West London Set for Disruption Amid Bus Walkouts

Dec 11, 2025 23:17 PM

New Nationwide Strike Brings Portugal’s Transport and Public Services to a Standstill

Dec 11, 2025 22:46 PM

Travellers Face Adjusted Schedules as Waterloo Routes Close for Upgrades

Dec 11, 2025 21:53 PM

Weekend Rainfall Likely to Disrupt Travel Across Northern Regions

Dec 11, 2025 21:39 PM

LOT Adds Three New Routes from Gdańsk, Opening Direct Links to Key European Cities

Dec 11, 2025 09:26 AM

Finnair Brings Christmas Traditions into the Air This December

Dec 11, 2025 08:43 AM

New Athens–Hamburg Route Expands Greece–Germany Travel Links

Dec 11, 2025 07:39 AM

Glasgow Transport to Shift on 14 December as Crowds Head for Cup Final

Dec 10, 2025 17:25 PM

New Sunday Timetable Opens Up Smoother Coastal Travel in Norfolk

Dec 10, 2025 16:42 PM

Strong Winds from Storm Bram May Affect Routes in Northern Scotland

Dec 10, 2025 15:38 PM

New Luxury Resort Opens on Saudi Arabia’s Shura Island

Dec 10, 2025 02:26 AM

Ryanair to Pull Back in Belgium After Higher Passenger Taxes Announced

Dec 10, 2025 01:33 AM

Holiday Flights at Risk as Air Transat Pilots Signal December Strike

Dec 10, 2025 00:47 AM

Nighttime Train Shutdown in Veneto May Change Traveller Routes

Dec 9, 2025 19:24 PM

Travellers Face Delays as Key Liverpool Routes Slow Down

Dec 9, 2025 18:31 PM

Travellers Gain New Ways to Explore Milano Cortina 2026 Before the Games

Dec 8, 2025 23:41 PM

Peak December Crowds Expected at Helsinki Airport as Holiday Travel Builds

Dec 8, 2025 22:27 PM

New Route Links Bristol with Verona for Winter Travel

Dec 8, 2025 21:32 PM

Heraklion Airport Shuts Down as Farmers’ Protests Escalate Across Crete

Dec 8, 2025 20:43 PM

Growing Year-End Fatigue Pushes Travelers Toward Easy, Stress-Free Breaks

Dec 8, 2025 19:59 PM

Paddington Hosts Touring Rail Display Offering New Insights for Passengers

Dec 8, 2025 18:36 PM