The best and worst airports in the world are named

By TravelWiseDec 27, 2023 18:22 PMNews
Share:
Tokyo Haneda International Airport. Source: Skytrax

For many years, the German claims management company AirHelp has been ranking the world's largest air carriers. In its analysis, the organization, which specializes in airline disruption claims, ranks airports according to three criteria: efficiency, customer opinion, and food and shopping.

Its latest list is based on data collected in 2022: it shows that Tokyo Haneda International Airport comes out on top with an overall score of 8.83, Express reports.

The Japanese airport was followed by Brazil's Recife/Guararapis-Gilberto Freire International Airport, which received 8.52 points, and another Japanese hub, Tokyo Narita International Airport, which received 8.49 points.

Although these airports are considered the best in terms of the services they offer, the picture that emerges from the analysis is quite different from the bottom of the ranking.

The worst airport according to AirHelp in 2022 was Toronto Pearson International Airport in Canada, which is used by about 44 million people every year.

Toronto Pearson Airport. Source: TripSavvy
Toronto Pearson Airport. Source: TripSavvy

The Canadian air hub received an overall score of 6.11, including 5.33 for on-time performance, 6.88 for customer opinion, and 7.67 for food and shopping.

The penultimate in the AirHelp ranking is Indonesia's Lombok International Airport, which performed much worse than Toronto Airport when it comes to efficiency, with a score of 4.97.

On the other hand, it scored better in terms of customer satisfaction (8.47) and food and shopping (8.35), for an overall score of 6.35.

One of the UK's airports, Luton, also performed poorly in this ranking, receiving an overall score of 6.48 and ranking second to last.

Top Articles

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News

Chester’s Historic Queen Hotel Gets a New Chapter

May 19, 2026 22:16 PM

Riyadh Air Opens London Sales

May 19, 2026 22:03 PM

Virgin Australia Brings Back Holiday Packages

May 19, 2026 21:58 PM

London Rail Closures to Hit Summer Plans

May 19, 2026 21:44 PM

Lufthansa Brings First Class Back to Singapore

May 19, 2026 21:31 PM

Tanzania Flights Could Finally Go Direct

May 19, 2026 21:28 PM

Europe’s Rental Rules Reach a Turning Point

May 19, 2026 21:15 PM

Dutch Travellers Fear Costlier Flights

May 19, 2026 21:02 PM

Qatar Airways Adds More Africa Flights

May 19, 2026 20:59 PM

Dutch Flight Tax Could Push Fares Higher

May 19, 2026 20:46 PM

Japan’s Pokémon Airport Gets Ready for Take-Off

May 18, 2026 23:03 PM

Why Airport Luggage Wrapping Still Has Fans

May 17, 2026 20:57 PM

WestJet Brings Toronto Back to Glasgow

May 17, 2026 20:44 PM

Gatwick Gets Its First Ottawa Flights

May 17, 2026 20:31 PM

Bratislava Gets a Direct Tel Aviv Link

May 17, 2026 20:28 PM

Courchevel Lines Up Two New Alpine Hotels

May 16, 2026 13:15 PM

airBaltic Adds More Alpine Winter Flights

May 16, 2026 13:02 PM

TAP Air Gives Travellers Free Date Changes

May 16, 2026 12:59 PM

Seattle Plans a Floating World Cup Party

May 15, 2026 18:36 PM

Dubai Opens a New Route to Libya

May 15, 2026 18:23 PM

Vienna Gets a Direct Cluj Link

May 15, 2026 18:17 PM

easyJet Opens Spring 2027 Flights Early

May 15, 2026 18:04 PM

Passport Rules Could Catch Out Summer Travellers

May 15, 2026 17:51 PM

Canada Makes National Parks Free This Summer

May 15, 2026 17:38 PM

Summer Airfares Send Mixed Signals

May 14, 2026 22:45 PM

Ryanair Pulls Its Thessaloniki Winter Base

May 14, 2026 22:32 PM