The best and worst airports in the world are named

By TravelWiseDec 27, 2023 18:22 PMNews
Share:
Tokyo Haneda International Airport. Source: Skytrax

For many years, the German claims management company AirHelp has been ranking the world's largest air carriers. In its analysis, the organization, which specializes in airline disruption claims, ranks airports according to three criteria: efficiency, customer opinion, and food and shopping.

Its latest list is based on data collected in 2022: it shows that Tokyo Haneda International Airport comes out on top with an overall score of 8.83, Express reports.

The Japanese airport was followed by Brazil's Recife/Guararapis-Gilberto Freire International Airport, which received 8.52 points, and another Japanese hub, Tokyo Narita International Airport, which received 8.49 points.

Although these airports are considered the best in terms of the services they offer, the picture that emerges from the analysis is quite different from the bottom of the ranking.

The worst airport according to AirHelp in 2022 was Toronto Pearson International Airport in Canada, which is used by about 44 million people every year.

Toronto Pearson Airport. Source: TripSavvy
Toronto Pearson Airport. Source: TripSavvy

The Canadian air hub received an overall score of 6.11, including 5.33 for on-time performance, 6.88 for customer opinion, and 7.67 for food and shopping.

The penultimate in the AirHelp ranking is Indonesia's Lombok International Airport, which performed much worse than Toronto Airport when it comes to efficiency, with a score of 4.97.

On the other hand, it scored better in terms of customer satisfaction (8.47) and food and shopping (8.35), for an overall score of 6.35.

One of the UK's airports, Luton, also performed poorly in this ranking, receiving an overall score of 6.48 and ranking second to last.

Top Articles

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News

Brussels Gets Three New Arctic Winter Routes

Aug 19, 2026 18:32 PM

Wildfire Closes Part of Eastern Belgium to Visitors

Aug 19, 2026 18:29 PM

Berlin–Damascus Flights Return After 15 Years

Aug 19, 2026 18:16 PM

Virgin Trains Moves Closer to Europe Launch

Aug 18, 2026 22:23 PM

TAP Connects Porto with Sal This October

Aug 18, 2026 22:17 PM

Loganair to Leave Dundee Airport This October

Aug 18, 2026 22:04 PM

43 London Bus Routes Hit as Drivers Walk Out

Aug 18, 2026 21:51 PM

Tour du Mont Blanc May Require Reservations in 2027

Aug 18, 2026 21:48 PM

Vietnam Airlines Jet Returns to Munich After Tail Strike Warning

Aug 17, 2026 22:05 PM

Air India to Drug-Test Every Pilot After Cannabis Case

Aug 16, 2026 19:22 PM

Europe’s Drying Rivers Force Cruise Cancellations

Aug 16, 2026 19:09 PM

Tourist Seriously Injured at Skiathos Plane-Spotting Hotspot

Aug 15, 2026 22:46 PM

Brits Over 50 Say Not Travelling More Is Their Biggest Regret

Aug 15, 2026 22:33 PM

New 485-Room Hotel Opens Six Minutes From Istanbul Airport

Aug 14, 2026 22:27 PM

Genoa–Acqui Terme Rail Line to Close for Nearly a Month

Aug 14, 2026 22:14 PM

Grand Canyon Without the Crowds? Try These Spots

Aug 14, 2026 22:01 PM

EMR Strike to Slash Services on 15 August

Aug 14, 2026 21:58 PM

Etna Eruption Strands Travellers as Catania Flights Stay Grounded

Aug 14, 2026 01:25 AM

Southwest Passenger Dies After In-Flight Emergency

Aug 13, 2026 23:42 PM

Nearly Half of Americans Want a ‘Skillcation’

Aug 13, 2026 23:39 PM

Gothenburg Gets First Direct UAE Flights This Winter

Aug 13, 2026 23:26 PM

Eurostar Could Face New London–Paris Rival by 2029

Aug 13, 2026 22:53 PM

Finland and Sweden Reconnect by Train After 38 Years

Aug 13, 2026 00:07 AM

Where Can You Swim With Your Dog in Spain?

Aug 12, 2026 23:54 PM

New Five-Star Hotel Opens Beside Sinaia Ski Slopes

Aug 12, 2026 23:41 PM

Why Zuckerberg’s Yacht Didn’t Help Stranded Boaters in Alaska

Aug 12, 2026 23:38 PM