The best and worst airports in the world are named

By TravelWiseDec 27, 2023 18:22 PMNews
Share:
Tokyo Haneda International Airport. Source: Skytrax

For many years, the German claims management company AirHelp has been ranking the world's largest air carriers. In its analysis, the organization, which specializes in airline disruption claims, ranks airports according to three criteria: efficiency, customer opinion, and food and shopping.

Its latest list is based on data collected in 2022: it shows that Tokyo Haneda International Airport comes out on top with an overall score of 8.83, Express reports.

The Japanese airport was followed by Brazil's Recife/Guararapis-Gilberto Freire International Airport, which received 8.52 points, and another Japanese hub, Tokyo Narita International Airport, which received 8.49 points.

Although these airports are considered the best in terms of the services they offer, the picture that emerges from the analysis is quite different from the bottom of the ranking.

The worst airport according to AirHelp in 2022 was Toronto Pearson International Airport in Canada, which is used by about 44 million people every year.

Toronto Pearson Airport. Source: TripSavvy
Toronto Pearson Airport. Source: TripSavvy

The Canadian air hub received an overall score of 6.11, including 5.33 for on-time performance, 6.88 for customer opinion, and 7.67 for food and shopping.

The penultimate in the AirHelp ranking is Indonesia's Lombok International Airport, which performed much worse than Toronto Airport when it comes to efficiency, with a score of 4.97.

On the other hand, it scored better in terms of customer satisfaction (8.47) and food and shopping (8.35), for an overall score of 6.35.

One of the UK's airports, Luton, also performed poorly in this ranking, receiving an overall score of 6.48 and ranking second to last.

Top Articles

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

Internet on a Cruise: How to Avoid Huge Bills for Connectivity

Aug 6, 2025 09:14 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM
More News

AC Hotels Makes Manila Debut, Adding Choice for City Stays

Dec 26, 2025 23:25 PM

JAL to Offer Limited-Edition Japanese Whisky on International Flights in 2026

Dec 26, 2025 22:32 PM

Western Estonia Braces for Windy Conditions That May Slow Island Travel

Dec 26, 2025 21:49 PM

Long-Haul Incentives and Airline Loyalty Offers Post-Christmas Flight Sales Take Off in Edinburgh

Dec 26, 2025 20:26 PM

China Eastern International Flights at Guangzhou to Move to Terminal 3

Dec 26, 2025 00:33 AM

Ryanair’s Booking Model Under Pressure in Italy as Appeal Looms

Dec 25, 2025 23:54 PM

Jet2 Expands Christmas Flights to Gdańsk for Winter 2026

Dec 25, 2025 23:47 PM

Festive Rail Changes at Waterloo Will Affect Visitor Journeys Across London

Dec 25, 2025 23:31 PM

Chelsea FC partnership marks new chapter with possible travel implications

Dec 25, 2025 01:29 AM

What Travellers Should Expect From Amsterdam’s Organised New Year Festivities

Dec 25, 2025 00:36 AM

Air India Brings Back Delhi–Rome Non-Stop Flights in Spring 2026

Dec 24, 2025 23:52 PM

Travellers Warned of Altered Rail Links Over Christmas Period

Dec 24, 2025 23:28 PM

Strong holiday winds could disrupt Christmas journeys

Dec 24, 2025 22:35 PM

An International Hotel Brand Is Coming to Dhangadhi in 2028

Dec 24, 2025 06:54 AM

Amsterdam Marks New Year With Extra Controls in Busy Districts

Dec 24, 2025 05:37 AM

Festive Rail Travel In Scotland Shifts Focus to Boxing Day

Dec 24, 2025 04:22 AM

Direct Charter Flights Link Gdańsk with Kenya and Sri Lanka

Dec 24, 2025 03:45 AM

easyJet Rolls Out Major January Sale Covering 2026 Travel

Dec 24, 2025 03:38 AM

Aalborg Launches Direct Winter Charter to Hurghada

Dec 24, 2025 03:23 AM

Severe Weather Warnings Put Evening Travel Across Southern France at Risk

Dec 23, 2025 21:46 PM

French Hotel Guests Embrace AI, but Not at the Expense of Human Service

Dec 23, 2025 06:39 AM

TAP to Restore Lisbon–Tel Aviv Flights After Long Suspension

Dec 23, 2025 05:26 AM

Southern Hungary Set for Year-Round Air Link via Munich Hub

Dec 23, 2025 04:49 AM

Getting Around Greater Manchester Becomes Easier Over Christmas and New Year

Dec 22, 2025 22:53 PM

Vienna Gains First Direct Air Link to Oman with SalamAir Launch

Dec 22, 2025 22:34 PM

India’s Travel Map Is Expanding as New Resorts Open Beyond Urban Centres

Dec 22, 2025 21:47 PM