The best and worst airports in the world are named

By TravelWiseDec 27, 2023 18:22 PMNews
Share:
Tokyo Haneda International Airport. Source: Skytrax

For many years, the German claims management company AirHelp has been ranking the world's largest air carriers. In its analysis, the organization, which specializes in airline disruption claims, ranks airports according to three criteria: efficiency, customer opinion, and food and shopping.

Its latest list is based on data collected in 2022: it shows that Tokyo Haneda International Airport comes out on top with an overall score of 8.83, Express reports.

The Japanese airport was followed by Brazil's Recife/Guararapis-Gilberto Freire International Airport, which received 8.52 points, and another Japanese hub, Tokyo Narita International Airport, which received 8.49 points.

Although these airports are considered the best in terms of the services they offer, the picture that emerges from the analysis is quite different from the bottom of the ranking.

The worst airport according to AirHelp in 2022 was Toronto Pearson International Airport in Canada, which is used by about 44 million people every year.

Toronto Pearson Airport. Source: TripSavvy
Toronto Pearson Airport. Source: TripSavvy

The Canadian air hub received an overall score of 6.11, including 5.33 for on-time performance, 6.88 for customer opinion, and 7.67 for food and shopping.

The penultimate in the AirHelp ranking is Indonesia's Lombok International Airport, which performed much worse than Toronto Airport when it comes to efficiency, with a score of 4.97.

On the other hand, it scored better in terms of customer satisfaction (8.47) and food and shopping (8.35), for an overall score of 6.35.

One of the UK's airports, Luton, also performed poorly in this ranking, receiving an overall score of 6.48 and ranking second to last.

Top Articles

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News

Montreal Gets a New Istanbul Nonstop – and Asia Connections

Oct 31, 2026 14:31 PM

Eight Airlines Turn Flight Connections into City Breaks

Oct 31, 2026 14:29 PM

KLM’s First A350 Flies to Toronto - but Business Seats Stay Empty

Oct 31, 2026 14:16 PM

Nantes Gains New Flights to Egypt, Morocco and Cape Verde

Oct 31, 2026 14:03 PM

Ryanair Adds Málaga–Madrid Flights After Rail Shutdown

Oct 31, 2026 13:58 PM

British Airways Restarts Dubai Flights After Eight-Month Suspension

Oct 31, 2026 13:45 PM

New Times Square Hotel Plans a Free-Fall Ride

Oct 31, 2026 01:32 AM

Premier Inn Gives Guests Free Breakfast on Winter Stays

Oct 31, 2026 01:27 AM

Anantara Koh Yao Yai Adds Wellness Retreats to Island Holidays

Oct 30, 2026 22:34 PM

Rome Protesters Plan to Stay Near Colosseum

Oct 30, 2026 20:21 PM

West Wales Trips Face Three Rail Shutdowns in November

Oct 30, 2026 18:39 PM

Bangkok to Welcome New Ruby Hotel Inspired by 1920s Siam in 2027

Oct 30, 2026 18:26 PM

Ghost Churches and Haunted Castles - Which Can You Visit?

Oct 30, 2026 16:43 PM

Ryanair’s New Croatia Flights Beat a 15-Hour Drive

Oct 30, 2026 16:38 PM

Eight US Resorts Add Coca-Cola Events to Their Christmas Lineup

Oct 30, 2026 06:05 AM

Vrbo Adds AI Search to Find Holiday Homes by Describing Your Trip

Oct 30, 2026 05:52 AM

Birmingham’s New Toronto Flights Skip the Stopover

Oct 30, 2026 03:47 AM

Sardinia Restaurants Ask Families to Ditch Their Phones

Oct 30, 2026 03:34 AM

TAP’s Caracas Flights Return to the Timetable

Oct 30, 2026 03:21 AM

England’s Tourist Tax Could Add £100 to Family Breaks

Oct 30, 2026 03:19 AM

Virgin Galactic Plans 2027 Spaceflights - Can You Book?

Oct 30, 2026 03:06 AM

‘Endless’ Cruise Forces 203 Ashore in Cambodia

Oct 30, 2026 02:53 AM

Taking a Vape Abroad? Six Countries With Tough Rules

Oct 29, 2026 22:28 PM

UK Issues Travel Warnings for 16 Destinations Amid Middle East Tensions

Oct 29, 2026 22:12 PM

City Thameslink to Close for Months - Where to Go Instead

Oct 29, 2026 22:05 PM

Iberia Adds 14 Flights as Madrid–Andalusia Trains Halt

Oct 29, 2026 21:52 PM